Privacy Policy

At DCD Solutions (Pty) Ltd, your privacy matters. This policy outlines how we collect, use, and protect your personal information when you engage with our services or website.

1. Information We Collect

We collect only the personal information necessary to provide our services effectively. This may include:

• Full name

• Email address

• Phone number

• Physical address (where applicable for installations)

• Service-related details (e.g. site access instructions)

We collect this information when you contact us via phone, email, WhatsApp, online forms, or during service consultations.

2. How We Use Your Information

Your information is used solely to:

• Communicate with you about inquiries, quotes, bookings, or support

• Deliver services to the correct address and specifications

• Provide invoices or relevant documentation

• Follow up on completed work or schedule maintenance

• Respond to legal or regulatory obligations where required

We do not sell, rent, or trade your personal data to any third parties.

3. Sharing Your Information

We may share your details only with trusted service partners — such as our off-site monitoring partner WatchTower Group — but only when necessary to deliver a requested service (e.g. alarm monitoring setup).

In such cases, you will be informed and are responsible for entering into a separate agreement with the third-party provider.

4. Data Storage and Protection

Your information is stored securely and accessed only by authorized team members. We implement appropriate physical, technical, and administrative safeguards to protect your data from unauthorized access or disclosure.

5. Your Rights

You may request to:

• Access the personal data we hold about you

• Update or correct any inaccurate information

• Request deletion of your data (where legally permitted)

• Withdraw consent to receive future communications

Requests can be made via email at dane@dcdigitalsolutions.co.za.

6. Retention of Information

We retain personal information only as long as necessary to fulfill our services and meet legal or operational requirements. After this period, your data is securely deleted.

7. Contact Us

For any questions or concerns about your privacy or how your data is handled, contact us at:

DCD Solutions (Pty) Ltd.
Unit J12, The Exchange, 1 School Street, Milnerton, 7441
Email: dane@dcdigitalsolutions.co.za
Phone/WhatsApp: 082 508 0200